Purpose
Clear school service guide
This page helps clients know where to go, what to prepare, and what to expect when requesting common school services.
Transparency and Public Service
Citizen's Charter
A public guide to common school services, documentary requirements, processing offices, and service reminders for learners, parents, alumni, and stakeholders.
Scope
Common public school services
Services listed are generic school-level frontline services commonly applicable to public schools.
Reminder
Final validation is required
Actual requirements and timelines may vary depending on official DepEd issuances, school records, and the nature of the request.
Frontline Services
Common School Services and Processes
The following services are arranged for easy public reference. Clients are encouraged to coordinate with the school office for specific instructions and updates.
Enrollment Services
Enrollment of Learners
Facilitates the enrollment of incoming, returning, transferring, and balik-aral learners in accordance with DepEd enrollment guidelines and school procedures.
Fees
None
Who May Avail
Incoming learners, old learners, transferees, balik-aral learners, ALS passers, parents, guardians, or authorized representatives.
Processing Office
Enrollment Committee / Registrar-designated Personnel / Class Adviser
Processing Time
Within the enrollment period; processing time may vary depending on completeness of documents and learner volume.
Basic Requirements
- ✓Original Report Card / SF9, if applicable
- ✓Photocopy of PSA Birth Certificate, if available
- ✓Certificate of Good Moral Character, if applicable
- ✓Recent 2x2 ID picture, if required by the school
- ✓Other documents required based on learner type and grade level
General Process
- 1Proceed to the designated enrollment area or official enrollment channel.
- 2Submit available enrollment documents for checking and validation.
- 3Fill out or confirm the learner’s enrollment information.
- 4Wait for verification, encoding, and confirmation of enrollment status.
School Records
Issuance of School Forms, Certifications, and Permanent Records
Covers requests for learner-related school records, certifications, and permanent records kept in the custody of the school.
Fees
None, unless otherwise covered by official policy
Who May Avail
Learners, parents, guardians, alumni, receiving schools, or authorized representatives.
Processing Office
Records Section / Registrar-designated Personnel / School Office
Processing Time
Subject to record availability, verification needs, and school processing schedule.
Basic Requirements
- ✓Valid ID of requesting party
- ✓Authorization letter, if the requester is not the record owner or parent/guardian
- ✓Valid ID of authorized representative, if applicable
- ✓School clearance or other school-required validation, if applicable
General Process
- 1Submit the request to the school records personnel or designated office.
- 2Present required identification and authorization documents, if applicable.
- 3School personnel verifies the record and prepares the requested document.
- 4Claim the document on the advised release date.
School Records
Request for Certificate of Enrollment
Provides certification that a learner is officially enrolled in Tabunoc National High School for a specific school year.
Fees
None
Who May Avail
Currently enrolled learners, parents, or guardians.
Processing Office
School Office / Records Personnel
Processing Time
Usually within the school’s regular processing schedule.
Basic Requirements
- ✓Learner’s complete name
- ✓Grade level and section
- ✓Purpose of request
- ✓Valid ID of requester, if required
General Process
- 1Submit request to the school office or designated records personnel.
- 2School personnel verifies enrollment status.
- 3Certificate is prepared, reviewed, and released to the requester.
School Records
Request for Certificate of Good Moral Character
Provides certification of the learner’s conduct based on school records and adviser or guidance validation.
Fees
None
Who May Avail
Currently enrolled learners, former learners, parents, guardians, or authorized representatives.
Processing Office
Guidance Office / School Office / Records Personnel
Processing Time
Subject to school validation and availability of signatories.
Basic Requirements
- ✓Learner’s complete name
- ✓Grade level and section or last school year attended
- ✓Purpose of request
- ✓Valid ID or authorization, if applicable
General Process
- 1Submit request to the school office, guidance office, or designated personnel.
- 2School validates learner information and conduct records.
- 3Certificate is prepared, reviewed, signed, and released.
School Records
Request for Certification of Completion or Graduation
Provides certification that a learner has completed Junior High School, Senior High School, or graduated from the school based on official records.
Fees
None
Who May Avail
Completers, graduates, parents, guardians, receiving schools, employers, or authorized representatives.
Processing Office
School Office / Records Personnel
Processing Time
Subject to availability and verification of records.
Basic Requirements
- ✓Complete name of learner
- ✓School year completed or graduated
- ✓Purpose of request
- ✓Valid ID and authorization, if applicable
General Process
- 1Submit request and required information to the school office.
- 2Records personnel verifies completion or graduation records.
- 3Certification is prepared, reviewed, signed, and released.
Public Assistance
Public Assistance and Inquiry Handling
Covers walk-in, phone, email, or official social media inquiries related to school services, enrollment, records, schedules, and general school concerns.
Fees
None
Who May Avail
Learners, parents, guardians, alumni, stakeholders, partner agencies, and the general public.
Processing Office
School Office / Public Assistance Desk / Designated Personnel
Processing Time
Simple inquiries may be addressed immediately; concerns requiring verification may take longer.
Basic Requirements
- ✓Complete name of requester
- ✓Contact information
- ✓Clear statement of concern or inquiry
- ✓Supporting document or screenshot, if applicable
General Process
- 1Submit inquiry through official school channels or visit the school office.
- 2Concern is received, logged, and routed to the appropriate personnel.
- 3Requester is advised of the next step, required documents, or response timeline.
Communications
Receiving and Releasing of Communications and Documents
Covers receiving, routing, recording, and releasing of official letters, communications, requests, endorsements, and school-related documents.
Fees
None
Who May Avail
Parents, guardians, learners, partner agencies, LGUs, NGOs, private stakeholders, and the general public.
Processing Office
School Office / Receiving Personnel
Processing Time
Receiving may be immediate; action or response depends on the nature of the document.
Basic Requirements
- ✓Original communication or document
- ✓Complete contact details of sender
- ✓Supporting attachments, if applicable
- ✓Receiving copy, if acknowledgment is requested
General Process
- 1Submit the communication or document to the school office.
- 2School personnel receives, records, and routes the document to the concerned office or personnel.
- 3Requester receives acknowledgment or update, when applicable.
Client Reminders
Prepare complete documents and use official channels.
To avoid delays, clients are advised to prepare identification documents, authorization documents if needed, and complete learner information before requesting school services.
Important Reminders
- !Bring a valid ID when requesting school records or certifications.
- !For representatives, bring an authorization letter and valid ID of both requester and representative.
- !Processing may take longer when records require verification, retrieval, or approval of authorized signatories.
- !Avoid sending sensitive learner information through public comment sections.
- !For urgent concerns, coordinate directly with the school office through official channels.
Feedback and Assistance
Need help with a school service?
For questions, clarifications, records concerns, or service feedback, please coordinate through the official communication channels of Tabunoc National High School.